Returns & Exchanges
We want you to love your frames as much as we do, which is why we offer a 30-day risk-free return and exchange policy for all glasses and Top Frames. If you are not completely satisfied with your purchase, we will provide a full refund or help you find the perfect new pair.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process for a return or exchange.
Print Your Label
Select the items you wish to send back and download your prepaid shipping label provided by our system.
Package Your Pair
Securely pack your eyewear, cases, and any Top Frames in their original packaging to ensure they arrive back to us safely.
Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected, we will process your refund or ship your new selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing